How do I return an item? Due to the nature of our products being used in dirty, oily environments, they cannot be returned due to buyer’s remorse. However, if you receive an error in shipment or any other issue, we will gladly replace or offer a full refund. Please contact customer service for more information on returning an item. Thank you. Due to the heavy weight of my products, shipping cost is determined by weight and is generally shipped palletized and sent LTL Freight.